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Help Center Plan, licence, and billing

A renewal payment failed

What happens to Pro access, and how to fix it without buying twice.

  1. 1

    We email you as soon as a renewal payment is declined.

  2. 2

    Pro keeps working through a grace period shown on your management page, so access is not removed immediately.

  3. 3

    Open a management link and choose "Manage subscription" to update your payment method in the Stripe billing portal.

  4. 4

    Updating payment there settles the subscription and restores Pro automatically — do not buy a second licence.

If you would rather stop, do nothing: access reverts to Free after the grace period and no further charge is attempted.

Still stuck? Contact support and include what you were capturing and which browser you use. Do not send your licence key or a screenshot containing it — we can find your licence from your checkout email address.